Sunday, April 6, 2008

Configure Autoreply to messages in exchange 2007

I has been requested once to configure autoreply to messages sent to helpdesk in exchange 2007, imemdiatly i told the customer if OOF is accepted he denied that and he need a autoreply one

well, here is how i made that

it's in two parts, from server side (Exchange 2007 HUB Role) and from outlook side

A- From server Side:
Exchange 2007 by default will block autoreplies and auto forward messages, hence we need to configure this to allow this-like messages
1- open EMC and go to organization configuration
2- navigate to Hub transport and remote domains tab
3- click properties of the remote domains and go to Message format tab
4- check the check box there that allow auto reply (and auto forward if needed) and OK

B- From OUTLOOK
1- Open Outlook.
2- Click Tools, and click Rules and Alerts.
3- Click New Rule, select "Start from a blank rule", select "Check messages when they arrive" and click Next.
4 - Select "Send only to me" and click Next.
5- Select "have server reply using a specific message".
6- In the bottom box, click "a specific message", enter the Subject and body for the autoreply message and click "Save and close".

Now test it by sending a message to the configured account and you will get an autoreply

3 comments:

Anonymous said...

Is there anyone know if we closed outlook this rule still work. I want rule work even if we close my computer, close outlook.
thank you.

Anonymous said...

I followed these 2 parts (Server Side and Outlook Side) step and unfortunately, it didn't work...

Aleksandar said...

Yes, it works. This rule is server-side. You can check it if you open your mailbox in OWA. Go to Options > Rules. This option is available in OWA since Exchange 2007 SP1.

Greetz,
Aleks

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